Who we are
Suggested text: Our website address is: http://apnivaa.com.
Apnivaa
Last updated: January 2025
Welcome to Apnivaa. By using our website and placing an order, you agree to the policies mentioned below. These policies are created to ensure transparency, fairness, and a smooth shopping experience for both customers and Apnivaa.
1. Order & Payment Policy
- Customers can place orders through our website using Online Payment (UPI / Cards / Wallets) or Cash on Delivery (COD), where available.
- Online Payment orders are considered confirmed orders and are processed on priority.
- COD orders may include additional charges as mentioned on the product or checkout page.
- Apnivaa reserves the right to cancel or hold COD orders in case of repeated non-acceptance or returns.
2. Pricing Policy
- Product prices are clearly displayed on the website.
- Prices may vary based on the selected payment method (Online Payment or COD).
- Any additional charges (such as COD charges or convenience fees) are shown before order confirmation.
- Apnivaa reserves the right to change prices without prior notice.
3. Shipping & Delivery Policy
- Orders are usually processed within 1–3 business days after confirmation.
- Delivery timelines depend on the customer’s location and courier partner.
- Apnivaa is not responsible for delays caused by logistics partners, natural events, or unforeseen circumstances.
- Customers are requested to provide complete and accurate shipping details.
4. Return & Refund Policy
- Returns are accepted only if the product is damaged, defective, or incorrect.
- Return requests must be raised within 48 hours of delivery with proper proof (images/videos).
- Products must be unused and in original packaging.
- Refunds for online payments will be processed to the original payment method after inspection.
- Shipping charges (including return shipping) are non-refundable, unless the issue is from Apnivaa’s side.
5. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once shipped, orders cannot be cancelled.
- COD orders that are repeatedly cancelled or returned may be restricted in the future.
6. Customer Responsibility
- Customers are responsible for providing accurate contact and address details.
- Refusal to accept COD orders without a valid reason may lead to account restriction.
- Misuse of offers, return abuse, or fraudulent activity may result in permanent account suspension.
7. Intellectual Property
- All content on Apnivaa, including images, text, logos, and designs, is the property of Apnivaa.
- Unauthorized use, copying, or reproduction is strictly prohibited.
8. Contact & Support
If you face any issues with your order or payment, you can contact us through:
- Official contact number and email ID mentioned on the website
For escalations, communication may be handled by Mr. Ankush (CEO & Founder, Apnivaa) through official channels.
9. Policy Updates
Apnivaa reserves the right to update or modify these policies at any time without prior notice. Customers are advised to review this page periodically.
Thank you for shopping with Apnivaa. We value your trust and support.